Privacy Policy

We take your privacy seriously - here's how we handle your info

Last updated: November 2024

Introduction

Look, we're architects - not data miners. Your privacy matters to us just as much as getting those corner details right.

At Pyroquintarion Architecture Studio, we're committed to protecting your personal information. This privacy policy explains what data we collect, why we collect it, and what we do with it. We've tried to keep the legalese to a minimum and explain things in plain English.

This policy applies to information collected through our website, email correspondence, phone conversations, and any other interactions you have with our studio.

Information We Collect

Information You Give Us Directly

When you reach out through our contact forms, send us an email, or give us a call, we collect:

  • Your name and how you'd like to be addressed
  • Email address and phone number
  • Physical address (if you're inquiring about a project)
  • Project details, budget ranges, timelines - whatever you share with us
  • Any preferences or requirements you mention
  • Files you upload (photos, plans, inspiration images, etc.)

Information We Collect Automatically

Like most websites these days, we automatically gather some technical info when you visit:

  • Your IP address and general location (city/region level)
  • Browser type and device information
  • Pages you visit on our site and how long you stick around
  • The site that referred you to us
  • Date and time of your visit

This helps us understand how people use our site and where we can improve the experience.

Information From Other Sources

If you're already a client and we're working together, we might receive additional info through:

  • Municipal building departments and permit offices
  • Contractors and consultants working on your project
  • Property records and site surveys
  • Engineering reports and environmental assessments

How We Use Your Information

We're not gonna sell your email to spam lists or anything sketchy like that. Here's what we actually do with your data:

Project-Related Purposes
  • Responding to your inquiries and questions
  • Preparing proposals and fee estimates
  • Managing and executing architectural projects
  • Communicating about project milestones
  • Coordinating with contractors and consultants
Business Operations
  • Processing payments and invoicing
  • Maintaining client records and project archives
  • Improving our services and website
  • Analyzing which services are most popular
  • Complying with legal and regulatory requirements
Marketing & Communications
  • Sending newsletters (only if you've signed up)
  • Sharing portfolio updates and firm news
  • Inviting you to events or open houses
  • Following up on project inquiries
Legal & Safety
  • Protecting against fraud or security issues
  • Enforcing our terms and conditions
  • Complying with legal obligations
  • Resolving disputes if they come up

When We Share Your Information

We don't just hand out your info to anyone who asks. But there are some situations where we need to share it:

Project Collaborators

If we're working on your project, we'll share relevant info with:

  • Structural engineers, mechanical consultants, and other specialists
  • General contractors and subcontractors
  • Building officials and permit reviewers
  • Real estate agents or property managers (when applicable)

These folks need your info to do their part of the work - it's standard practice in architecture.

Service Providers

We work with third-party companies that help us run our business:

  • Email and cloud storage providers
  • Website hosting and analytics services
  • Payment processors for invoicing
  • CRM and project management software

These providers are contractually obligated to keep your data secure and can't use it for their own purposes.

Legal Requirements

Sometimes we're legally required to disclose information:

  • When responding to court orders or legal processes
  • To comply with building codes and zoning regulations
  • If necessary to protect someone's safety
  • To enforce our rights or defend against legal claims
Portfolio & Marketing

We love showing off our work, but we'll always ask your permission before:

  • Publishing project photos on our website or social media
  • Including your project in our portfolio or publications
  • Entering your project in design competitions or awards
  • Using your testimonial in our marketing materials

You can say no or withdraw permission anytime - no hard feelings.

Cookies & Tracking Technologies

Yep, we use cookies - but not the chocolate chip kind. These are small text files that help our website work better.

Type of Cookie Purpose Duration
Essential Cookies Make the website function properly - you can't turn these off without breaking things Session
Analytics Cookies Help us understand how visitors use our site so we can improve it Up to 2 years
Preference Cookies Remember your settings and choices for a better experience Up to 1 year

You can control cookies through your browser settings, but keep in mind that blocking some cookies might affect how the site works for you.

How We Protect Your Data

We take data security seriously - probably about as seriously as we take structural calculations. Here's what we do:

1
Encryption

We use SSL/TLS encryption for data transmitted through our website. It's like sending your info in a locked box.

2
Access Controls

Only authorized team members can access client data, and only when they need it for their work.

3
Secure Storage

Your data is stored on secure servers with regular backups. Physical files are kept in locked cabinets.

4
Regular Updates

We keep our systems and software up to date with the latest security patches.

Reality check: No system is 100% foolproof. While we do our best to protect your information, we can't guarantee absolute security. If you notice anything suspicious, let us know right away.

Your Privacy Rights

You've got rights when it comes to your personal data. Here's what you can do:

You can ask us for a copy of the personal information we have about you. We'll provide it in a readable format within 30 days (or let you know if we need more time).

If something's wrong or outdated, let us know and we'll fix it. This is especially important for project-related info where accuracy matters.

You can ask us to delete your personal data. We'll do it unless we need to keep it for legal reasons (like tax records or completed project documentation).

You can unsubscribe from our newsletters anytime by clicking the unsubscribe link or emailing us. We'll still need to contact you about active projects though.

You can request a copy of your data in a machine-readable format if you want to transfer it somewhere else.

In certain situations, you can object to how we're using your information. We'll review your request and stop unless we have compelling reasons to continue.

To exercise any of these rights, just drop us an email at info@pyroquintarion.info or give us a call. We'll need to verify your identity first (can't have someone else messing with your data).

How Long We Keep Your Data

We don't keep your information forever - just as long as we need it. Here's our general approach:

  • Active Client Data: We keep it for the duration of your project plus 7 years. Canadian tax law requires we maintain records for at least 7 years, and it's also standard practice in our profession for liability reasons.
  • Inquiry Information: If you contact us but don't become a client, we'll keep your info for about 3 years in case you decide to reach out again.
  • Marketing Lists: If you've subscribed to our newsletter, we'll keep your email until you unsubscribe.
  • Website Analytics: This data is typically retained for 24-26 months and is anonymized.
  • Project Archives: For completed projects, we maintain certain records indefinitely as part of our professional portfolio and for reference on future work.

After the retention period ends, we securely delete or anonymize your information. Physical documents get shredded, digital files are permanently erased.

Third-Party Links & Services

Our website might link to other sites - like our consultants' websites, material suppliers, or social media platforms. Once you click those links, you're on their turf and their privacy policies apply.

We're not responsible for how these third parties handle your information. We try to work with reputable partners, but you should read their privacy policies if you're concerned.

Social Media Integration

If we embed social media feeds or share buttons on our site, those platforms might collect data about your visit. We don't control that - it's between you and them. You can usually adjust your social media privacy settings to limit this tracking.

Changes to This Policy

We might update this privacy policy from time to time - usually when laws change or we adopt new technologies. When we make significant changes, we'll let you know by:

  • Posting the updated policy on our website with a new "last updated" date
  • Sending an email to active clients and newsletter subscribers
  • Posting a notice on our homepage for a reasonable period

Minor tweaks (like fixing typos or clarifying wording) won't trigger notifications, but we'll still update the date.

Continuing to use our services after we post changes means you accept the updated policy. If you don't agree with the changes, you should stop using our services and request deletion of your data.

Questions or Concerns?

If you've got questions about this privacy policy or how we handle your data, we're here to talk. Privacy stuff can be confusing, so don't hesitate to reach out.

Get In Touch

Email:
info@pyroquintarion.info

Phone:
(416) 555-0192

Address:
1245 Queen Street West
Toronto, ON M6K 1L5
Canada